A Web.com Partner
If your mail service IP address is blacklisted, you may not be able send emails. You can resolve this by configuring the mail service to use a clean (not black-listed) IP address to send emails out, as outlined by Web24 below. Warning: Before changing the outbound IP address, ensure that the server is not sending […]
Read MoreSending an email to a mailbox that has reached its quota will cause the mail server to return a bounce back message to the sender, indicating that mailbox is full. An example message is shown below: A message that you sent could not be delivered to one or more of its recipients. This is a […]
Read MoreThe following document by Web24 explains how to setup an email account on your Android device. Note: User interface on Android devices varies largely based on the Android version and the device manufacturer. The images provided in the following document are for your reference only and your interface may look different. 1. From the applications […]
Read MorePOP and IMAP are the protocols to retrieve emails from a mail server. While setting up an email account in a mail client (e.g. Outlook, Apple Mail), one of the decisions you have to make is selecting the account type. The following document outlines the main differences between the two protocols. This will help you […]
Read MoreThe following article from Web24 explains how to setup an email account for your iPhone. Tap on Settings on your home screen. Go to “Mail, Contacts, Calendars”. Tap on “Add mail account”. Select “Other” from the email providers list. Fill out the required information:Name: Enter your name Email: your email address Password: The provided […]
Read MoreThis document explains how to setup your email account on Outlook. Note: Before starting this process, ensure that you have created your email account using appropriate hosting control panel. Process Outlook 2010 or newer Launch the Outlook and get to File > Account Settings > Account Settings In the Account Settings window click on New […]
Read MoreIn addition to accessing your Web24 cloud server remotely, you can using the Remote Desktop Connection program to copy files from your machine to the Web24 server. Note: This method should only be used to transfer a small amount of data. Security warning: If your local machine has any virus/malware, using this method may infect […]
Read MoreObjective This document describes the instructions to be followed when a connection to the XVP console of a VM fails with a Java Error from Web24 Control Panel. Step 1: Add Exception to Java Security (Windows) a. Java security restrictions block all plugin connections by default. b. This is more the case when the permission […]
Read MoreIf you no longer wish to continue with a service at Web24, a termination request needs to be received. There are 2 options of doing this. Option 1: Place a termination request via the Web24 Customer Portal at least 2 business days before the end of the paid period. Log into the Web24 Customer Portal […]
Read MoreThe customer portal enables you to manage your account information, billing, shared hosting services, and more. This guide describes how to change your password for the customer portal (not for your VPS or Dedicated Server). This article gives you the instructions to reset your password. Log into the Web24 Customer Portal at: https://hspc.web24.net.au 2. Click […]
Read More