As a Web24 customer, you always have the help you need.
Suite 1, Level 2
64 Victor Crescent,
Narre Warren VIC 3805
PO Box 2325
Fountain Gate VIC 3805
Web24’s target response time to technical support requests is less than one hour. The response time depends on the complexity of the enquiry and current support request volumes.
Business Hours Support Options
Ticket Support – Available 24/7
Available Monday to Friday from 8:30am to 8:00pm
[No Phone support on Victorian Public Holidays]
Non-Business Hours Support Options
Ticket Support – Ticket Support is available 24 hours a day
Non-Business hour phone support will incur a charge for non-critical issues. Please refer to our Service Level Agreement for fees and charges [See section 5.8-5.12].
Public Holiday Phone support
Web24 would like to remind customers that phone support will NOT be available on Victorian Public Holidays.