Contact Us

Contact Web24

As a Web24 customer, you always have the help you need.

Enquire Now

Fill in the form below with your enquiry and our specialists will reply back as soon as possible.
Please note this is not a support request – Please click here to submit a support ticket


Phone

VIC: +61 3 9005 3555
NSW: +61 2 8008 0555
QLD: +61 7 3040 8887
ACT: +61 2 6100 9980
WA: +61 8 6102 2444

Fax Number: 03 9703 0528

Emergency Response: +61 3 9005 3555, Select Voice Menu Option 3, then press 5

Email

Sales Enquiries: sales@web24.com.au
Billing Enquiries:accounts@web24.com.au

Physical Address

Suite 1, Level 2
64 Victor Crescent,
Narre Warren VIC 3805

Postal Address

PO Box 2325
Fountain Gate VIC 3805

Web24’s target response time to technical support requests is less than one hour. The response time depends on the complexity of the enquiry and current support request volumes.

Business Hours Support Options

Ticket Support – Available 24/7

Phone support
Available Monday to Friday from 8:30am to 8:00pm
[No Phone support on Victorian Public Holidays]

Non-Business Hours Support Options

Ticket Support – Ticket Support is available 24 hours a day

Phone support
Non-Business hour phone support will incur a charge for non-critical issues. Please refer to our Service Level Agreement for fees and charges [See section 5.8-5.12].

Public Holiday Phone support

Web24 would like to remind customers that phone support will NOT be available on Victorian Public Holidays.