Refund Policy

Refund Policy

30-day money back guarantee policy for new accounts

We have a 30-day money back guarantee for all new hosting accounts excluding dedicated servers. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees, software and licensing costs, data transfer overusage, disk space over-consumption, domain registrations, domain transfers, domain renewals and SSL certificates. (VPS Customers with control panels will be required to pay for the control panel licensing costs). The money back guarantee requests should be directed to accounts@web24.com.au.

All other refund requests

Our priority is to serve our customers and provide them with the highest quality of service we can. If for some reason you would like to make a refund request you are invited to do so by contacting our customer care team at support@web24.com.au  Refunds will be given at the discretion of the Company Management.