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Anti-Spam Policy

Anti-spam Policy

What is spam?

In the context of electronic messaging, spam refers to unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose.

Web24 has a zero-tolerance spam policy.

Automated spam filtering

Web24’s messaging systems automatically scan outgoing email and filter-out messages that appear to be spam.

Problems with spam filtering

No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered-out by Web24’s systems.

If you believe this has happened to a message you have sent, please advise the message recipient by opening a support ticket via your Web24 Customer Portal.

You can reduce the risk of a message being caught by the spam filters by sending the message in plain text (i.e. no HTML), removing any attachments, and ensuring that your messages are scanned for malware before dispatch.

User spam

Web24 provides a facility that enables users to send email messages to others.  Users must not use this facility to send unsolicited, bulk or indiscriminate messages, whether or not for a commercial purpose.

Receipt of unwanted messages from Web24

In the unlikely event that you receive any message from Web24 or sent using Web24‘s systems that may be considered to be spam, please contact Web24 via https://www.web24.com.au/contact-us/  and the matter will be investigated.

Changes to this anti-spam policy

Web24 may amend this anti-spam policy at any time by publishing a new version on this website.