About Web24

Web24 is a privately held company operating from Melbourne, Australia. The board of directors share a strong vision for the company and our core values include customer service, integrity, reliability and accessibility. Our staff serve you from a culture of responsibility with authority - this means that we seek to empower our staff with not only ability but also the authority to ensure your expectations are met or exceeded at every point of contact.

Our Systems

We bring a wealth of knowledge and years of first-hand experience together to provide you with the best possible solutions. Our control panel systems allow you to do what you want, when you want, where you want and our hosting services are a cut above the rest. You can rely upon us to reduce the complexity and increase the reliability of your hosting services.

Customer Support

To stand out in today's market requires more than just high uptimes and availability. At Web24, not only do we provide excellent customer support but we go one step further - we provide you with a customer care team ready to assist should any issue need escalation. We pride ourselves on our culture of customer orientation and understand that you and your needs are our business.

Service Level Agreements

To assure you that we stand by our promises, every web hosting plan provided by Web24 is covered by an aggressive Service Level Agreement (SLA). Typically a SLA provides you guarantees of uptimes, availability and performance. With Web24 anything less that 99.99% uptime* is covered and reimbursements from 10% to 100% available in the unlikely ever that we fail to meet our obligations.