Contact Web24 Support
Web24 Pty Ltd
11/799 Springvale Rd, Mulgrave
Melbourne, VIC-3170
Australia
Phone:
VIC: +61 3 8683 9782
NSW: +61 2 8064 4132
QLD: +61 7 3173 1715
Sales Enquiries: sales@web24.com.au
Support Requests: Click here
Billing Issues: billing@web24.com.au
Emergency Response:
Phone: +61 3 8683 9782 Select Option 5 (Primary) or 1 (Secondary)
Knowledgebase & Trouble Tickets: http://support.web24.com.au
Business Hours:
- Ticket Support is available Monday to Friday from 8:30am to 8:00pm AEST and Saturday 9:00am to 1:00pm AEST [Excluding Public Holidays].
- Phone support is available Monday to Friday from 8:30am to 8:00pm AEST and Saturday 9:00am to 1:00pm AEST [Excluding Public Holidays].
- Live Chat is available Monday to Friday from 8:30am to 8:00pm AEST and Saturday 9:00am to 1:00pm AEST [Excluding Public Holidays].
- Web24's target response time to technical support requests is less than one hour. The response time depends on the complexity of the enquiry and current support request volumes.
Out of Business Hours:- Ticket Support Tickets can be submitted but will be actioned next business day.
- Live Chat is not available.
- Phone support: Web24 has on call technicians to respond to critical issues. This can be accessed by Option 5 on the support phone number.
- Critical Issues for customers without management will be charged at $125 + GST per hour unless it is a Web24 fault. Customers with Full Management Contract will not incur a charge.
Non-critical issues for all customers are chargeable at $125 + GST per hour.
