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Australia's largest provider of VPS Servers

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How to Submit a Trouble Ticket

Web24 provides support through an online ticket service that is accessed through your admin control panel.

When submitting a ticket you can select the severity level, however if you consider your issue to be "Critical" then we advise you to contact us by phone.

Submit a Help Ticket

To lodge a support ticket at any time please follow these steps.

  1. Logon to your admin control panel by going to http://admin.web24.net.au/
  2. Once logged on, click on the "Help" Icon in the top menu bar.
  3. Click on the "Trouble TIckets" Icon.
  4. Click on the "Submit a Ticket" Icon and submit your support request.

 

What our
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- Jo Fleischer-Synergetic Learning Pty Ltd

What our
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..." Absolutely brilliant and professional work from the support, dedicated servers and sales teams. By far the best I've seen in the industry...."

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..." The Web24 user control panel seems to be implemented in a way that is superior to any other I have seen. The ability to have a "bird's-eye view" of all ..."

- Ashley Tym-Replete IT Pty Ltd

What our
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..." Excellent service and value for money. I have already recommended your service to all my friends and colleagues. Some of them have already joined your company. I have also recommended ..."

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sales@web24.com.au Emergency Response
Phone: +61 3 9005 3555
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