How to Submit a Trouble Ticket
Web24 provides support through an online ticket service that is accessed through your admin control panel.
When submitting a ticket you can select the severity level, however if you consider your issue to be "Critical" then we advise you to contact us by phone.
To lodge a support ticket at any time please follow these steps.
What are Cloud Servers?
Cloud Servers are Virtual Machines that run on Web24 Public Cloud Infrastructure. Cloud Servers come in a wide range of flavours such as Windows, Linux, Ubuntu, Centos, Debian and more...
In addition to Cloud servers, we provide Cloud Dedicated Servers (a stepping stone to your own Private Cloud) and full Private Clouds with dedicated access
Private Clouds for enterprise customers provide
- Isolated and dedicated cloud infrastructure (hardware)
- Highly available, self healing and geo-diverse Virtual Machines
- Unlimited VM creation
- Full cloud management suite
- Disaster Recovery
Superior 24/7 technical support
Choose a Web24 Cloud Server and get friendly, knowledgeable customer service to ensure you make the right purchase for your needs.
Our qualified staff are available 24/7 to help with any emergency that you may face.
- Live chat with our Sales Staff
- Online 24/7 ticketing system
- 99.9% Service Level Agreement