Get: 2 Dedicated Servers for the price of 1

How do I Submit a support ticket

Log into Web24 Control Panel

  1. Access the URL in browser.
  2. Enter the login details provided by Web24. This would include the email address and password that were used to register your Web24 Account.

Open the Support Tab

  1. From the account login select the "Help and Support" tab.
  2. Click on the "Request Support" link in the top right of the page. Note that the list of previously submitted tickets can be viewed In "Trouble Tickets".

Customise and Submit the Request

  1. Select the "Department" you wish to contact and click on "Next".

  1. Please provide additional information like 'Subscription Name, IP address, Domain name' to ensure an efficient resolution. Note that a file can also be uploaded at this point if required. Enter the details of the request and click on "Submit".


What are Cloud Servers?

Cloud Servers are Virtual Machines that run on Web24 Public Cloud Infrastructure. Cloud Servers come in a wide range of flavours such as Windows, Linux, Ubuntu, Centos, Debian and more...

In addition to Cloud servers, we provide Cloud Dedicated Servers (a stepping stone to your own Private Cloud) and full Private Clouds with dedicated access

Private Clouds for enterprise customers provide

  • Isolated and dedicated cloud infrastructure (hardware)
  • Highly available, self healing and geo-diverse Virtual Machines
  • Unlimited VM creation
  • Full cloud management suite
  • Disaster Recovery
Not sure what’s right for you? To find a solution that best suits your needs Enquire Today

Superior 24/7 technical support

Choose a Web24 Cloud Server and get friendly, knowledgeable customer service to ensure you make the right purchase for your needs.

Our qualified staff are available 24/7 to help with any emergency that you may face.

  • Live chat with our Sales Staff
  • Online 24/7 ticketing system
  • 99.9% Service Level Agreement
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