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Registering a Domain

Domain Name FAQs

Your Domain Name or web address signifies your own address on the Internet. It is a unique alphanumeric name used for identifying and locating computers on the Internet.

As no two parties may ever hold the same Domain Name at the same time, it is a truly unique identifier of you or your company. It is how your customers will remember you and find you among the millions of other Web sites on the Internet.



Who can register a Domain?

Anyone over the age of 18, or a registered company can register a Domain.

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What types of Domain can I register?

You can register up to 13 different extensions through Web24 Pty Ltd. These include .au .nz .com .net .org .biz .info and .tv

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What characters can a Domain contain?

Domains may only contain a-z, 0-9, and - (hyphen). Domains can be up to 63 characters long, excluding the extensions. Domain names are not case-sensitive.

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Can I register multiple names at once?

Yes, you can register multiple Domains and multiple suffixes at once.

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How long will my registration take?

Registration is instantaneous. As soon as the registration is accepted the Domain will be live.

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What does it cost to register?

Domain registration incurs a yearly registration fee. Pricing and the minimum number of years you can register vary. For a full list of prices please see our pricing page.

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Can I register for multiple years?

Yes, you can register your Domains for up to 10 years each.

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How can I pay for my Domain name?

When registering a Domain you must pay by credit card. Following renewal payments can be made by cheque, credit card, or direct credit.

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Will I receive a tax invoice?

Yes, upon registering or renewing a Domain an invoice will be generated which will appear in the Invoices section of your Domain management console. Invoices are not posted. You will need to print out each invoice.

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What if I make a spelling mistake when registering a Domain?

If you make a mistake with a .au name you can contact us within 3 days to cancel the name at no charge. All other extensions such as .com will be subject to standard charging. Be careful!

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How do I transfer a Domain to Web24 Pty. Ltd.?

Yes. If you have already registered your domain name elsewhere, Web24 will try to assist you in transferring your domain to us. The transfer process depends on the registrar with whom you registered your domain name. Please email our support team who will assist you in this process.

For all other names you will need to login to the current register where you MUST "unlock" the domain prior to requesting a domain transfer. You should then follow our standard domain ordering process where we will ask you for the domain to transfer. After your order is processed, you will receive email notification from the current host asking you to authorise or decline the transfer.

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How do I cancel a Domain name?

You can either let the Domain name expire, or contact us to cancel the Domain.

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How do I change the ownership of a Domain?

For .au names you will need to fax us a request to change ownership.

For gTLDs you can simply change the contact name associated with the Domain name in your Domain management console.

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How will I know my Domain is due for renewal?

The billing contact will receive email notification from Web24 Pty. Limited 30 days prior to your Domain name becoming due for renewal. Email notifications are then sent 30 days, and 15 days before expiration. If the Domain is still not renewed an email will be sent to all the contacts associated with the Domain 2 days before expiration. This is a legal requirement.

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What happens if I don't renew my name?

Your Domain will be placed on hold for 90 days. During this time you will not be able to use the Domain, but you will be able to renew it. Once the 90 day period is over the name will be made available again for public registration.

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Can I host a Domain with Web24 Pty.Limited but point it to another server?

Yes, our advanced DNS management allows you to point your Domain to another host's nameservers.

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What are Cloud Servers?

Cloud Servers are Virtual Machines that run on Web24 Public Cloud Infrastructure. Cloud Servers come in a wide range of flavours such as Windows, Linux, Ubuntu, Centos, Debian and more...

In addition to Cloud servers, we provide Cloud Dedicated Servers (a stepping stone to your own Private Cloud) and full Private Clouds with dedicated access

Private Clouds for enterprise customers provide

  • Isolated and dedicated cloud infrastructure (hardware)
  • Highly available, self healing and geo-diverse Virtual Machines
  • Unlimited VM creation
  • Full cloud management suite
  • Disaster Recovery
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