Registering a Domain
Domain Name FAQs
Your Domain Name or web address signifies your own address on the Internet. It is a unique alphanumeric name used for identifying and locating computers on the Internet.
As no two parties may ever hold the same Domain Name at the same time, it is a truly unique identifier of you or your company. It is how your customers will remember you and find you among the millions of other Web sites on the Internet.
Anyone over the age of 18, or a registered company can register a Domain.
You can register up to 13 different extensions through Web24 Pty Ltd. These include .au .nz .com .net .org .biz .info and .tv
Domains may only contain a-z, 0-9, and - (hyphen). Domains can be up to 63 characters long, excluding the extensions. Domain names are not case-sensitive.
Yes, you can register multiple Domains and multiple suffixes at once.
Registration is instantaneous. As soon as the registration is accepted the Domain will be live.
Domain registration incurs a yearly registration fee. Pricing and the minimum number of years you can register vary. For a full list of prices please see our pricing page.
Yes, you can register your Domains for up to 10 years each.
When registering a Domain you must pay by credit card. Following renewal payments can be made by cheque, credit card, or direct credit.
Yes, upon registering or renewing a Domain an invoice will be generated which will appear in the Invoices section of your Domain management console. Invoices are not posted. You will need to print out each invoice.
If you make a mistake with a .au name you can contact us within 3 days to cancel the name at no charge. All other extensions such as .com will be subject to standard charging. Be careful!
Yes. If you have already registered your domain name elsewhere, Web24 will try to assist you in transferring your domain to us. The transfer process depends on the registrar with whom you registered your domain name. Please email our support team who will assist you in this process.
For all other names you will need to login to the current register where you MUST "unlock" the domain prior to requesting a domain transfer. You should then follow our standard domain ordering process where we will ask you for the domain to transfer. After your order is processed, you will receive email notification from the current host asking you to authorise or decline the transfer.
You can either let the Domain name expire, or contact us to cancel the Domain.
For .au names you will need to fax us a request to change ownership.
For gTLDs you can simply change the contact name associated with the Domain name in your Domain management console.
The billing contact will receive email notification from Web24 Pty. Limited 30 days prior to your Domain name becoming due for renewal. Email notifications are then sent 30 days, and 15 days before expiration. If the Domain is still not renewed an email will be sent to all the contacts associated with the Domain 2 days before expiration. This is a legal requirement.
Your Domain will be placed on hold for 90 days. During this time you will not be able to use the Domain, but you will be able to renew it. Once the 90 day period is over the name will be made available again for public registration.
Yes, our advanced DNS management allows you to point your Domain to another host's nameservers.
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