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Recent Testimonials
Thanks a lot - you've been a brilliant help! Cheers Jane ... more

Gidday. New user here - set up last night and all operational today .. very impressed :) Matt ... more

Thanks very much for your good setup of the starter package. It is unusual to go to a new host, and have everything work first time! ... more

BOOK IN has recently migrated our database and websites to your servers. This email is to let you know that we have been impressed with the friendly, helpful, and efficient service we have received from you and your Web24 colleagues. You have responded p... more

Contact Web24 Support

Web24 Pty Ltd

11/799 Springvale Rd, Mulgrave
Melbourne, VIC-3170
Australia
Phone: 
VIC: +61 3 8683 9782
NSW: +61 2 8064 4132
QLD: +61 7 3173 1715

Sales Enquiries: sales@web24.com.au
Support Requests: Click here
Billing Issues: billing@web24.com.au

Emergency Response:
Phone: +61 3 8683 9782     Select  Option 5 (Primary) or 1 (Secondary)

Knowledgebase & Trouble Tickets: http://support.web24.com.au

 

Business Hours:

  • Ticket Support is available Monday to Friday from 8:30am to 8:00pm AEST and Saturday 9:00am to 1:00pm AEST [Excluding Public Holidays].
  • Phone support is available Monday to Friday from 8:30am to 8:00pm AEST and Saturday 9:00am to 1:00pm AEST [Excluding Public Holidays].
  • Live Chat is available Monday to Friday from 8:30am to 8:00pm AEST and Saturday 9:00am to 1:00pm AEST [Excluding Public Holidays].
  • Web24's target response time to technical support requests is less than one hour. The response time depends on the complexity of the enquiry and current support request volumes.


Out of Business Hours:
  • Ticket Support Tickets can be submitted but will be actioned next business day.
  • Live Chat is not available.
  • Phone support: Web24 has on call technicians to respond to critical issues. This can be accessed by Option 5 on the support phone number.
  • Critical Issues for customers without management will be charged at $125 + GST per hour unless it is a Web24 fault. Customers with Full Management Contract will not incur a charge.
    Non-critical issues for all customers are chargeable at $125 + GST per hour.


 Copyright (c) 2007. Web24 Group Pty Ltd All rights reserved. Web24 Group Pty Ltd ABN # 99558447145