Contact Web24 Support
Web24's target response time to technical support requests is less than one hour. The response time depends on the complexity of the enquiry and current support request volumes.
* Critical Issues for customers without management will be charged at $125 + GST per hour (minimum 1 hour).
What are Cloud Servers?
Cloud Servers are Virtual Machines that run on Web24 Public Cloud Infrastructure. Cloud Servers come in a wide range of flavours such as Windows, Linux, Ubuntu, Centos, Debian and more...
In addition to Cloud servers, we provide Cloud Dedicated Servers (a stepping stone to your own Private Cloud) and full Private Clouds with dedicated access
Private Clouds for enterprise customers provide
- Isolated and dedicated cloud infrastructure (hardware)
- Highly available, self healing and geo-diverse Virtual Machines
- Unlimited VM creation
- Full cloud management suite
- Disaster Recovery
Superior 24/7 technical support
Choose a Web24 Cloud Server and get friendly, knowledgeable customer service to ensure you make the right purchase for your needs.
Our qualified staff are available 24/7 to help with any emergency that you may face.
- Live chat with our Sales Staff
- Online 24/7 ticketing system
- 99.9% Service Level Agreement