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24x7 Emergency Phone Support

99.9% Service Level Agreement

Australia's largest provider of VPS Servers

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Contact Web24 Support

Web24's target response time to technical support requests is less than one hour. The response time depends on the complexity of the enquiry and current support request volumes. 

Business Hours Support Options
Ticket Support Available Monday to Friday from 8:30am to 8:00pm AEST
Saturday 9:00am to 1:00pm AEST [Excluding Public Holidays]
Phone support Available Monday to Friday from 8:30am to 8:00pm AEST
Saturday 9:00am to 1:00pm AEST [Excluding Public Holidays]
   

 

Non-Business Hours Support Options
Ticket Support Tickets can be submitted and will be actioned next business day
Phone support * Web24 on-call technicians are available to respond to critical issues. This can be accessed by Option 5 on the support phone number
   

* Critical Issues for customers without management will be charged at $125 + GST per hour.
* Customers with a Full Management Contract will not incur a charge.
* Please note that all Non-critical issues outside of business hours, whether managed or unmanaged will incur a fee of $125 + GST per hour.

  

Contact Phone Numbers
VIC +61 3 9005 3555
NSW +61 2 8008 0555
QLD +61 7 3040 8887
ACT +61 2 6100 9980
WA +61 8 6102 2444
SA +61 8 7002 9742
Emergency Response +61 3 9005 3555 Select Voice Menu Option 5

 

What our
customers
say...


..." I just thought i would send a massive THANKYOU AND CONGRATULATIONS on an AWESOME level of service and support. Your support has been ultra-fast, your VPS systems fantastic, and i'm nothing but pleased. ..."

- Robert Bell - Inspired Graphix

What our
customers
say...


..." It has been a pleasure to deal with Web24 given we have used other providers with terrible results. ..."

- Greg Annan-Customised Business Systems

What our
customers
say...


..." I can not speak highly enough of my dealings with Web24. We are excited for what the future holds and with such great support for an untested client I was ..."

- Shane BANNERMAN

What our
customers
say...


..." Thank you for fantastic service. I look forward to our future endeavors. ..."

- Mitchell Baylis-Raayen-Localvore

What our
customers
say...


..." With my business, I have to deal very often with numerous other providers. And honestly, none is as efficient, as friendly and as professionnal as WEB24!!! These guys are just ..."

- Loic Valmy-WITWebbing

What our
customers
say...


..." After having so much trouble with other providers I have found your service so far outstanding. Thanks..."

- Aaron Wyatt-Regional Cellars

What our
customers
say...


..." Excellent service and value for money. I have already recommended your service to all my friends and colleagues. Some of them have already joined your company. I have also recommended ..."

- Renish - Violet Indigo

What our
customers
say...


..." Such a fast response and excellent level of service is greatly appreciated, and it is something that Web24 has proven themselves with every time. I sincerely appreciate this high level ..."

- Sebastian Jagoszewski

What our
customers
say...


..." Yet again, superb service. I have made a few support request over the last two weeks as I migrate my client sites to web24, and every time I have recived ..."

- James Feldman-Shepparton PC Doctor

What our
customers
say...


..." Great work, great attitude to service and it seems great servers...."

- Michael Hessenthaler-Australdata

You'll be in
good company

Intel Cloud Certified
Welcome to
Live Chat Click here
to chat online
with one of
our associates
Sales Enquiries
sales@web24.com.au Emergency Response
Phone: +61 (3)8683 9782
Option 5 (Primary) or 1 (Secondary)