Get in contact with us today

Physical Address

Suite 1, Level 2
64 Victor Crescent,
Narre Warren VIC 3805

Postal Address

PO Box 2325
Fountain Gate VIC 3805

Fax Number: 03 9703 0528

Emergency Response: +61 3 9005 3555, Select Voice Menu Option 2, then press 5

Web24′s target response time to technical support requests is less than one hour. The response time depends on the complexity of the enquiry and current support request volumes.

Business Hours Support Options

Ticket Support
Available 24/7 [Excluding Public Holidays]

Phone support
Available Monday to Friday from 8:30am to 8:00pm AEST,
Saturday 9:00am to 1:00pm AEST [Excluding Public Holidays]

Non-Business Hours Support Options

Ticket Support
Tickets can be submitted and will be actioned next business day

Phone support
* Web24 on-call technicians are available to respond to critical issues. This can be accessed by Option 2, then 5 on the support phone number

* Critical Issues for customers without management will be charged at $125 + GST per hour (minimum 1 hour).
* Customers with a Full Management Contract will not incur a charge.
* Please note that all Non-critical issues outside of business hours, whether managed or unmanaged will incur a fee of $125 + GST per hour (minimum 1 hour).

Superior 24/7 Technical Support

Live chat with our Sales Staff

Online 24/7 ticketing system

99.9% Service Level Agreement

Our qualified staff are available 24/7 to help with any emergency that you may face.

Choose a Web24 Cloud Server and get friendly, knowledgeable customer service to ensure you make the right purchase for your needs.

Have a specific question? Give us a call, speak with us today!

+61 3 9005 3555