Get in contact with us today
Suite 1, Level 2
64 Victor Crescent,
Narre Warren VIC 3805
PO Box 2325
Fountain Gate VIC 3805
Fax Number: 03 9703 0528
Emergency Response: +61 3 9005 3555, Select Voice Menu Option 2, then press 5
Web24′s target response time to technical support requests is less than one hour. The response time depends on the complexity of the enquiry and current support request volumes.
Business Hours Support Options
Available 24/7 [Excluding Public Holidays]
Available Monday to Friday from 8:30am to 8:00pm AEST,
Saturday 9:00am to 1:00pm AEST [Excluding Public Holidays]
Non-Business Hours Support Options
Tickets can be submitted and will be actioned next business day
* Web24 on-call technicians are available to respond to critical issues. This can be accessed by Option 2, then 5 on the support phone number
* Critical Issues for customers without management will be charged at $125 + GST per hour (minimum 1 hour).
* Customers with a Full Management Contract will not incur a charge.
* Please note that all Non-critical issues outside of business hours, whether managed or unmanaged will incur a fee of $125 + GST per hour (minimum 1 hour).